Shipping Policy for Krikex.com Online Food Delivery App

At Krikex.com, we strive to provide a seamless and efficient online food delivery experience to our valued customers. To ensure timely and reliable delivery of orders, we have established a comprehensive shipping policy. Our policy outlines the responsibilities of drivers registered on Krikex.com, who collect orders from the merchants and deliver them to the customers.

1. Driver Responsibilities:

   • Drivers registered on Krikex.com are responsible for collecting orders from the designated merchant locations.
   • They must ensure that the orders are accurately picked up from the merchant and properly secured for transportation.
   • Our drivers are required to handle the orders with care to prevent any damage or spillage during transit.
   • They should follow the prescribed delivery route to ensure timely delivery to the customers.
   • Drivers are expected to be polite, professional, and maintain a high level of customer service throughout the delivery process.

2. Order Collection:

   • Krikex.com drivers will only collect orders from the specific merchant locations that are partnered with our platform.
   • When a customer places an order through Krikex.com, the driver assigned to the order will receive all the necessary details, including the merchant’s address and the items to be collected.
   • It is the driver’s responsibility to verify the order details, including the items, quantities, and any specific instructions provided by the customer.
   • Any discrepancies or issues with the order should be immediately reported to Krikex.com’s customer support team for resolution.

3. Delivery Process:

   • After collecting the order from the merchant, the driver will proceed to deliver it to the customer’s specified address.
   • Drivers are expected to follow the provided delivery route to optimize efficiency and minimize delays.
   • They should ensure that the order remains in the same condition as when it was collected from the merchant.
   • Our drivers will make reasonable efforts to deliver the order within the estimated delivery time provided to the customer during the ordering process.

4. Customer Communication:

   • Krikex.com drivers are required to communicate with customers in a professional and courteous manner.
   • They should notify the customer of their arrival or any potential delays during the delivery process.
   • If needed, drivers may contact the customer for further instructions or clarification regarding the delivery location.

5. Customer Support:

   • In case of any issues or concerns during the delivery process, customers can reach out to Krikex.com’s customer support team.
   • Our support team will promptly address any queries, complaints, or requests for assistance related to the delivery of orders.

Please note that the shipping policy mentioned above is subject to the terms and conditions outlined by Krikex.com. We reserve the right to modify or update this policy as deemed necessary. Customers and drivers are encouraged to review the policy periodically for any changes.

At Krikex.com, we prioritize customer satisfaction and efficient order delivery. Our drivers play a crucial role in ensuring that orders are collected from the merchants and delivered promptly to our valued customers, maintaining the quality and integrity of the food throughout the process.